Are Interviews a good way to hire the right people in an organisation?

I love this question as it highlights every blind spot, that turns a deal breaker for the new talent to survive in an organisation. However, is Interview a good way to hire ? Yes you have the best of the processes to filter talent initially on the basis of acumen through General Assessment, which includes Quants, English and a Psychoanalysis Test. There are 30 or 50 questions in each section to asses the threshold skills.

This purely clarify the skills to effectively respond to those areas within a short span of time. Then follows the initial rounds to test the specific skills for the role. For the roles in IT , its the Technical round with Practise Managers interviewing the candidate either on phone or in-person. The only skill is tested on this round is technical. It works the same for the Support functions be it HR or Finance. Once the Practise Managers give a green signal, it moves to the Hiring Manager. For a mid-level role , it could be the direct Reporting Manager. In case of a bigger scale, it is often the Team Lead or Manager.

A standard process such as this, ensures the best pre-wiring of the pitfalls that can cost you a bad-hire. But will that alone save your firm from a bad-hire?

I have been through numerous process of hiring, where in, I was included in a dialogue with the leaders within the organisation and their teams for months. There was no promise of hire, but rather, offering a rich conversation. It was only after a long right-fit activity , I was hired. I must say, those were few best roles I worked at. I know several organisation owners, who allows the candidate to identify the fit rather than assessing them. Yes, its a reverse approach to make sure the candidate willingly take up the role knowing every pitfall. I even know firms that allows a candidate to intern at a role before being hired for it.

A startup I know works in an agreement with what the candidate agrees to deliver in what point of time. The roles and timelines are closed on that. Needless to mention, it decides the pay package too!

Crowdfire, created a community with meet-ups for designers and System Thinkers. The brainstorming during these meet-ups not just brought up newer ideas for the product and trouble shooting the flaws, but also created a rich talent pool to hire when need be!

The downside to such a process is speed and time. Hiring requirement with a strong TAT or an urgent back-fill won’t be able to contemplate this.

Hence, coming back to the question, does interviews bring the right people to the job you are hiring for?

If you have any HR Query or any query on Future of Work, please write to me in here. Looking forward to learn more while finding solutions for you.

Nabomita is the Founder to Nabomita.com. She is the Top 100 Women Achiever Awardee, awarded by Government of India , TEDx Speaker, Quoted on ForbesUS, one of the Top 20 HR Influencer in Social Media as declared by SHRM India and one among the Top 100 Technology Influencer in India. Connect with her on @nabomita_smiles , Facebook Page and Google+

Recommended reading: Future of work , If bots are taking away your jobs , New job or old 

Engaging gender equality for organisational success

On 18th March 2017 , Global Workforce Management organised HR Roundtable at SP Jain Global School of Management on ‘Engaging gender equality for organisational success’. The event was graced with HR Leaders from top firms, addressing the burning questions.

The discussion was divided into two panels with ‘Engaging Men to drive Diversity’ and ‘Putting women on the driver’s seat’. Interestingly, the focus was not just into framing women friendly workplace policies but also creating a safe conducive environment for them to work. In the wake of incidents such as Uber and The Viral Fever, deeper questions arise beyond merely creating an ICC or PoSH Committee!

When we run the programs of hiring women in great numbers are we looking at it as an event or are we backing up with the supporting actions too? Such as a question was asked by Brillian Head of HR Times Centre for Learning to Anirudh Khekale , Group Director HR Emerson Process management India , where a huge number of women were recently hired, “What would be the workforce management plan when all these women take 6 months maternity leave?” Interestingly, Anirudh responded, “We have already accounted that, which is why we went ahead and hired them. Inclusion doesn’t stem from a policy but your constant Leadership through every situation.” For a large organisation, it could be easy to arrange different formats of work including Telecommute and a greater talent pool to re-distribute the work till the women workforce resumes office. For the smaller organisation, which wants to count this as a cost they can’t bear, the choice remains on finding a way out. An interesting point on this was raised by Surabhi Mittal, CHRO Lanxess , “What will such firms do when ‘Maternity leave‘ gets redefined to ‘Parental leaves’ and men start availing them too. Will they stop hiring men as well?” Nipa Modi, Director Secure your Credential, said ‘Right at the interview when we ask a woman if she is married, incase she is, if she planning for a baby, creates the inequality. In India it is still legal to ask such questions. Hence we instil fear in the minds of a potential talent long before we hire them!”

Anirudh Khekale , Group Director HR Emerson Process management India raised a question on what an individual can do to create a balanced environment? His question hits that right note at a point of time we are creating 33% reservation for women to ensure inclusivity. Are creating roles for women enough? Would designing policies keep women back? The diversity programs to increase the number of women in the organisation across the continuum is creating balance of power through balance of choices.

My question is how far would balance be created unless the basic safety isn’t restored? When we have cases like The Viral Fever, with the owner to the firm announcing he has the best of legal firms to his support, what is the message we are sending to the world at large? Is it the Predator who threatens the safety or is it the protection that he receives from the power centres supporting him? What will happen if a predator becomes as vulnerable as the survivor? What happens when his social clout is gone? We had few very brave men coming up to support and strengthen all those 50 women helping them to voice their ordeals. No matter how much we applaud these men, it will never be enough! It took them months to convince the women to speak up. When they had started the effort they never knew if it will ever, see the light of the day! Yet they continued. There is still not enough light at the end of the tunnel and no one knows how long will it take before the women finds justice! Most of these men will remain anonymous to support more such women out of such situations. Hence, they don’t stand to get any reward, let alone any recognition of their effort! Advocate Rizwan Siddiquee set the course right with lodging an FIR . All these men are sending one strong message, that there is help available if the women can reach out to them!

But is that enough? What exactly will bring in gender equality at workplaces? Will those programs on Diversity succeed, till safety is restored? What does it takes to let a woman in an organisation voice a concern without any fear that questions her livelihood or the stigma? Can we have enough employers who are ready to hire these talented women, in case they contest and lose their jobs? If we can provide continuity in employment will that strengthen more voices to speak up? When we deal with such complaints , can we ensure enough confidentiality in the processes? There would be no stigma, if we can learn to respect the strength these women show! Finally, can we have men shattering the Bro-code to strengthen these women? What does it take for the men in companies like Uber and TVF or men around any predator to speak up? Would covering up an indecent behaviour with a statement such as ‘Duniya hain, hota hain” [it’s normal for such things to happen] look good, when it hits the news paper? No lies remain hidden for long, no crime unknown. Today, a news no longer needs a media house, to shake up the world. What trends of the social media hits the headline like a wildfire. Exposing misdeeds breed trust. Once a complaint hits the headline, it leaves no room to hide. If a bunch of anonymous men can bring in such a big difference for Uber and TVF, shouldn’t the power centres around the predator find it easy? Real inclusivity is when men show up to foster and safeguard diversity!

If you have any HR Query or any query on Future of Work, please contact me . Looking forward to learn more while finding solutions for you. This have been re-blogged with permission from CSR India where it was originally published, with me as its Guest Author.

Nabomita is the Founder to Nabomita.com. She is the Top 100 Women Achiever Awardee, awarded by Government of India , TEDx Speaker, Quoted on ForbesUS, one of the Top 20 HR Influencer in Social Media as declared by SHRM India and one among the Top 100 Technology Influencer in India. Connect with her on @nabomita_smiles , Facebook Page and Google+

Managing Exit: Withdrawing a verbal resignation

“I own a midsize company and today I had a senior staff member resign to me as soon as he came in. I accepted his resignation and asked him to hold tight as I gathered my thoughts on next steps. 2 hours later he said he was withdrawing his resignation.

Can I accept his verbal resignation? I don’t want to keep him around any more as he explained to me that it was time for him to move on and that he felt it was time for a change. 

I think something happened to his other opportunity and is trying to backtrack. I’m certain he will keep looking for another job anyway.”

What would you do if you were caught up in a similar situation? It’s easy to decide an yes or no , but let’s look into the process , before you decide.

A resignation requires the submission in writing. It needs to be clearly stated why the resignation have been tendered. The employer needs to then start processing the conversation. First of all, as soon as you receive a resignation, please issue a letter sharing the resignation have been received and it is under due consideration.

Then arrange for a detailed discussion with the resignee and your HR Team. You may or may not include the reporting manager depending on the request of the resignee. Often the employee submitting such a request has some grievances which needs to be heard in isolation. Incase the employee is fine, organise a meeting with the Reporting Manager and the HR Business Partner.

Understand in details, why the employee is resigning and how would the knowledge transfer happen. Make sure the duration for release, transfer or responsibilities and sharing of every information is agreed and signed off.

In case an employee doesn’t want to serve the Notice Period, please share the process. If as an employer you allow them to buy-out , please explain the calculation and the final number that the employee needs to pay.

Once the resignation process has moved to the acceptance stage by the employer, share if you have any implication on resignation withdrawal. Clearly state beyond which point can the resignation still be re-considered. Draw a timeline, such as if the Notice Period is 3 months long, define the period for re-consideration will lats till end of the first month.

Plan your talent accusation during the Notice Period. In case you can’t hire or the employee do not want to serve the notice period allocate the responsibility to a team member and initiate the Knowledge Transfer.

The Exit process on the final day needs to have every area signed off including handover or responsibilities, duties and any Office property assigned to the employee. Seal the process with Release Certificate.

Once you have a rock solid process in place, your employees would know there are little chances of diversions. This kind of an elaborate timeline would allow you to re-think your own decision on releasing the employee. You will be able to weigh every cost of a new hire to training your existing employee. Restructure is easy, when you are sure of the result you want to achieve.

Hence, every room for verbal back tracking will be avoided! Decide for yourself, if you want to release an employee who wanted to resign, or hold on to someone who has realised you are far better than his options? At the end of the day every employee would leave your firm, someday or the other. Its up to you to optimise the talent and the time you have with them!

Recommended: Why should your pay remain secret , Future of work , Open Door 

 

What it takes to build an empowered community

Why were the communities built ? Did someone actually start the trend right in the beginning of time? Or were they formed because human beings are social by nature! We are driven by goals which often echo as a common goal, when like minds come together. A group of people doesn’t form a community till there is a common thread of thoughts, willingness and purpose, that binds them together. Tribes were formed for survival. But each tribe developed an unique culture through the practices, the group involved. In time, communities moved beyond every boundaries and semantics with the internet changing the game. Online portals were initially formed for interest , then moved to need , hence emerged the ‘Community of Product’ and ‘Community of Practices’. When millions of people joined in to contribute to a discussion, the term ‘Crowdsource’ lost itself to the value created. Contributions driven by the need to help others, even without an identity which became an order of the day. Offline communities had a purpose to serve with the members interacting through regular meet-ups. Corporates initially used communities to build loyal consumers but moved to social and green world, responding to the environmental changes. Are there any other pattern through which communities have evolved? Let’s find out what builds a community!

On 4th of March The Mentorprenuers organised Women Power 2nd Edition at IIT Bombay. I feel honoured to share that I was invited to moderate the panel on ‘Growth Hacking in Business: Building Empowered Community. The speakers to my panel were Revathi Roy, Founder DeeDee and Vira cabs, Riddhi Doshi Founder Lajja, Neha Kare Founder UniMO and Neha Aggarwal Community Outreach Baby Chakra.

It was interesting to note how these offline and online communities were formed and why. Revathi Roy shared, she loved to drive and felt the need of women drivers even when it was unheard of. Hence, her service started way back in 2007, making her a pioneer. She built the community of close knit drivers who came from the social background with little and bare minimum income. For her it was an ordeal to convince them and then train. However, looking back she holds a numero uno position with the largest numbers of trained and professional women drivers. She went through challenge when the policy on driving license was suddenly changed last year. But then, she used it to turn the tide for the best. She used the gold mine of the trained drivers to build Hey Didi or Deedee as it is called now. Here she offers last mile delivery with the same women drivers. She offered everyone a two-wheeler on a loan with no collaterals attached. The amount was deducted from their salaries. In case you are wondering why this service is important, well we have cases where the delivery boys were either attacked or attacked the lone living women! Here’s an advertisement to support the point on how such women drivers and last mile delivery by women is making the world safe!

 

Next we had Riddhi Doshi , sharing why she built Lajja. For her it was important women speak up about the sexual issues that are shunned. She built Lajja where women feel safe to speak up and have the experts to guide them. It was very brave of her, given the conservative background she had. But then, that became the driving force why she was determined to build a community where women finds a voice!

Neha Kare, founder UniMo had a similar story to share on why she built the community which includes both the online and the offline model. She felt the need for the community of Mothers who required a support system with their peers to remain intellectually and emotionally active. Motherhood often comes with women being drained of every attention towards themselves. Hence, Neha created this million strong group where Women come forward to find ‘Me-Time’ through activities such as Bappa-thon where they cleaned up the sea-beaches a day after the idols were immersed in water. Her activities are directed towards building a responsible system where Mothers can use their time to change the world.

Neha Aggarwal, shared Baby Chakra was built purely to provide a support to the Mothers who look up on the internet for every information , products and services for their babies. In today’s world with nuclear families growing by manifolds, the mothers rarely find anyone who can guide them with exact information, right when they need it! Hence the online portal with the live discussion forums and experts answering them remains the best solution.

The ‘Wow’ Minister !!

One of the best thing that was trending yesterday on the internet was Sushma Swaraj’s return to Lok Sabha.

The one and a half minute video have the members of the Parliament greeting her return with a standing ovation. It warms up to see the Minister bow in humility and thank them in return.

This is the best example of dedication to service and the respect earned out of it.

Admirers of hard work find a Messiah in leaders like her, who defies every challenge to contribute.

She made her no-nonsense attitude and ‘On-the-Spot Solution’ orientation an order of the day. Great to emulate the ways of such leaders !

What happens when an Open-door meeting goes wrong ?

“I was a top performer till I used the Open-Door. Things went nasty, so I had to resign. My managers didn’t accept my resignation and I was unethically pushed to sign Performance Development Plan. This was done to cover-up my resignation. I was then fired for non-performance. This have affected my career and my dignity. Please help me.”

Open-Door breathes life to organisations where frictions between the machinery can derail it .

However, what happens when the practise meets scared leaders who cannot face the sun ? Building trust with a capability of accepting every error no matter what ever goes wrong, isn’t every one’s cup of tea !

I have been on both the sees of the table, where I blew the whistle and then managed cases where the whistle was blown.

Take my words the risks are far greater than any gains for both the parties.

An Open-Door is inevitable, yet, I am yet to meet any leader who can walk into the the room and accept his or her faults.

Hence, I write from that premise. Expect almost no returns , since you raised the storm. I am still blacklisted and have a ‘No Hire’ in the company where I blew the whistle. Much like you, before it all happened, I too was a top performer and was given a hike and promotion in less than 6 months of my joining. No matter whatever they write and store in their records , I have their letter of appreciation with the salary hike and new designation to me.

Yes, you are on dot imagining they are going to affect your career. I too remained unemployable for a while.

Thankfully, my life didn’t end there , so did my career!

You have three options now. First is to fight just as Dinesh have mentioned, taking the labour court way. You are of course free to speak to the CHRO. But expect a little difference in the result, as his data is based on what your reporting managers had filed. Third is to spend equal amount of time to rebuild your career from ground up.

Your ex-employer can write all the nasty comments during your reference check. And you still have their very own appreciation letters to counter.

Please be open with your prospective employer while sharing facts. If you were a great performer for two good years , then suddenly you couldn’t have gone brain dead and lost it in next two months. These situations are way to easy to be read. Any hiring managers can see through. However, you confirming your part would help them arrive at a decision .

For a while take up a job with a tech firm who wouldn’t loose their sleep over what your ex-employer says. Look for startups. Talents like yours would be highly valued by them .

I too did that. I worked with smaller firms till the stigma no longer mattered for me . Today , you might find it hard to believe, but their own CHRO treats me respectfully! No this is not what we should seek or why we work. But then I guess talent and handwork, does prove its point !

Wish you all the best !

This fever is beyond Viral

I am writing this because I am both angry and worried! Since yesterday each women came up sharing their experience while working with Arunabh Kumar. The number is growing and its getting murkier . It scares me to think what a 22 years old faces while working with the bright and promising young leaders.

Today the incident went even worse with the CEO stating, ” I am 26 year old heterosexual single man, when I find a woman sexy, I tell her she is sexy. I compliment women. Is there anything wrong?”

The Viral Fever was valued at 310 Crores post money last year ! There are 200 employees who are currently working in the firm. How does this impact them? Does the action of their 26 years old CEO question the health of their firm?

What about the revenue? Right now everyone is talking against the man. Hence they will wait till things subside and then release a series to woo the viewers back. So would it actually affect the numbers? We need to wait to see that!

Not sure what the investors are deciding. Does a media-social media trial affects the brand? Would this have any backlash on what the investors decide? In the past, Rahul Yadav, the CEO to Housing.com was fired by the Board in the wake of his questionable antics. According to the statement issued, “The board believed that his behavior is not befitting of a CEO and is detrimental to the company.”

What awaits Arunabha Kumar now? How would his actions affect him and his company? What message would this send across?

A formal complaint is yet to made, hence no legal actions evoked. However, the damage has been done. The reputation in a business is the strongest currency, one looses to realise !

Will Maternity Bill affect hiring women?

With barely two days to the Amendment to the Maternity Bill , we have raging debates in the media with Deccan Chronicle and Scoopwhoop raising the burning questions. Will this put a check on hiring women? Would taking six months off from the work, make a women talent irrelevant?

Canada and Norway offers 50 and 44 weeks as Maternity Benefit respectively. Did that stop the employers from hiring women? Census reveals that by 2014, women made up almost half (47%) of the entire Canadian workforce! Same for Norway, where the women workforce make upto 47% in public and 26% in private sector according to a study released in 2008! Since the number of jobs and talent entering the workforce have increased, can we expect a bigger number by now? But then these are countries other than India. So let’s take a look at what is going to challenge hiring Women in the workforce:

  1. It’s anybody’s guess that the employer would hesitate from hiring a woman in the child-bearing age because of the added cost.
  2. The needs of a six-month old baby would be only slightly less than a three-month old one.
  3. So suppose the man is getting at least half as many offs as the woman is getting, won’t the employer be less biased against women?

Here’s my question to the employers. If you choose not hire women to save on your six-months salary, will that help your attrition cost too? Given the fact that women, especially when they start a family looks for stability, hence are way more loyal to men who would job-hop at the drop of a hat, would that still make hiring women costly? As an employer does it makes sense to hire a competitive talent who won’t resign for the next few years, for the conducive environment that you are building? More importantly, doesn’t the men in the same firm remain productive just because their wives were taking care of the child at home? And somehow the employers hiring those women are readily bearing the cost!

Secondly, the needs of the baby cannot be categorised so broadly. We live in a world where there are nuclear families. Not every woman can hire a nanny or house help to take care of the baby as she is away. Compared to earlier days, the support-system is down to the parent who needs to meet every demand for raising a child. How does then it makes sense to narrow the timeline for an infant? Especially in a country where mall nutrition in babies does not remain specific to any economic group.

Finally, were men waiting for the bill to be passed so that they can wash off their hands from the responsibility of an infant-care? In a country where ‘Dads changing nappies because Moms need to attend a business meeting’ is a luxury to few, how much does this Bill change the behaviour?

Back in the days, where the IT Parks suddenly tightened the rules on women security, there were similar doubts raised towards hiring women. Did that stop the number of women in the workforce grow? Similar costs were calculated down to every dime with the increase in hiring security personnel and adding video cameras for round the clock surveillance. Every challenge brings in a new solution, such as rise in the number of women cab drivers since the Uber incident.

What fuelled the change where fears met solutions? Did we hear the rise in the telecommute way back in 90’s? Inspite of the adoption of this work design, the resistance remains as the companies can afford huge work spaces to accommodate every employee. FaceTime and cubicle will remain in vogue till we have socio-economic changes disrupting them.

The Bill clearly mentions the option for Telecommute. However, that is being ignored largely, as the adoption of such systems will take time to become a norm. In the view of emerging work format, how does the Bill look like in the future? Would it allow a women to plan her career and family in parallel? If a woman needs to remain out of workforce for a declared duration, does that allow her to be up-skilled and plan for greater responsibilities? It would call for sponsoring such growths within the company. Is n’t the woman who is taking a break for child care, a wife to a man who could remain productive to his employer, just because she was at home?

Cyclic unemployment is norm, thanks to the repeated business cycle changes that we have experienced. This goes same for men and women. Losing a job due to diminishing revenue or policy changes no longer stops a career. Even men have to up-skill, relocate and network to find a new job! Companies have openly acknowledge hiring talent out of workforce.

In case such measures are not enough to meet the employment required, we have Gig Economy offering interesting jobs to build a promising portfolio.

Every benefit offered turns into a hygiene factor even before we know. How soon would this 26 weeks turn into a norm with no one even discussing about them, we will wait to see!

If you have any HR Query or any query on Future of Work, please email me nabomita@nabomita.com . Looking forward to learn more while finding solutions for you.

Recommended reading: Maternity Benefit , Diversity  , We Are Equal , Future of Work

Maternity Benefit Bill Amendment : A dream come true for Women in the Workforce !

Lok Sabha passed the Maternity Bill yesterday. This is a major leap for the nation where the women workforce is increasing by manifolds. With this amendment, India trailblazers, Canada and Norway with 50 and 44 weeks respectively!

The landmark initiative by Ministry of Women and Child Development, Government of India offers the best gift to working women in India. The labour force participation rate (LFPR) in India is around 40%, but for females, it is only 22.5%. The gap in male-female LFPR is such that the LFPR for rural women above 15 years is only 35.8%, while for rural males it is more than double at 81.3%, according to a 2015 research paper by the government policy think tank NITI Aayog. Women and Child Development Minister Maneka Gandhi called it a “momentous step” and thanked her colleagues for supporting the Bill. She further said that, “I am very, very happy that we have made history today. This will help thousands of women and lead to much healthier children.”

This bill essentially includes these following points:

  1. The number of weeks for the Maternity Leave gets increased from 12 to 26 weeks for the first two children post which it would be 12 weeks.
  2. Every organisation with 50 or more employees or 30 women, will need to have a Creche
  3. Women are offered 4 visits to Creche daily during working hours.
  4. Maternity leave of 12 weeks to be available to mothers adopting a child below the age of three months as well as to the “commissioning mothers”. The commissioning mother has been defined as biological mother who uses her egg to create an embryo plant.
  5. The employer may permit a woman to work from home if it is possible to do so.
  6. Every establishment will be required to make these benefits available to the women from the time of her appointment.

Read the complete amendment in here

Maternity Benefit Bill Amendment 2016

If you have any HR Query or any query on Future of Work, please email me info@nabomita.com . Looking forward to learn more while finding solutions for you.

Nabomita is the Founder to Nabomita.com. She is the Top 100 Women Achiever Awardee, awarded by Government of India , TEDx Speaker, Quoted on ForbesUS, one of the Top 20 HR Influencer in Social Media as declared by SHRM India and one among the Top 100 Technology Influencer in India. Connect with her on @nabomita_smiles , Facebook Page and Google+

Recommended reading: Diversity , We Are Equal  , Future Of Work

Photo credit: Ministry of Women and Child Development

Why should your pay remain a secret?

‘Pay Secrecy’ one of the best kept secret by the HR , which the world comes to know otherwise!

We have tons of research to support how it adversely affects your performance when you get to know how much your undeserving co-worker is getting paid. Is that the only truth ?

Does secrecy breeds trust or transparency? Why as an employer would you want to hide when you have a policy for equal employment and promote equal pay? Is the information of how much an employee draws worth sharing openly within the company or even public domain? In the times of Glassdoor and Payscale, how secret is your pay to your employees?

We can understand the ugly situation of explaining every employee why one is paid more than other, inspite of in-equal education or experience is sticky. More importantly your view of weighing a potential may not remain equate how your employees measure them. But shouldn’t that remain self-explanatory in a result-driven world?

How did Whole Foods manage to make the information salaries open? That too since 1986? They managed to let every employee view how they are stacked up and not loose them? Or run into low-productivity? Why are the talent working in their company behaving differently and not raising a storm in a tea cup with their questions on entitlement ?

In India, Public Sector organisation have grades declared with the pay range. Talents joining such an organization have the exact information on how the hikes would work for them and their peers. Even the timeline to all such hikes remains declared.

When Buffer declared their salaries on the web the number of job applicants grew effortlessly. SumAll followed the lead, with the firm creating transparency within the 40 member team.

With Gig Economy growing through platforms that allow a talent to bid for the gig, how far does the pay remains a secret? When end-result is the only measure, shouldn’t pay remain obvious? If merit is the only edge, how difficult is it to explain potential?

If you have any HR Query or any query on Future of Work, please email me info@nabomita.com . Looking forward to learn more while finding solutions for you.

Recommended : Future of Work , If Bots are taking away your jobs should they pay your taxes too