The new age is here with new collar jobs. Yes, the ones that bots are creating for us!
Meaning at work gets redefined with such evolving job types! The easiest representation can be found in the way work is treated at new age offices.
What are these new age offices? Are they all about colorful walls and beautiful chairs? Why does a visionary who starts a firm spend so much to design every inch of it? More importantly when everything is destined to turn into a hygiene factor, no sooner, then why did leaders like Steve Jobs invest so heavily in creating Spaceship, which is not just a work space but work of art! Why do the firms in Silicon Valley take workplace design so seriously?
Elon Musk in a tour of his office space shows how open and connected is the engineering floor. The senior management shares the same work space along with rest of the team.
How does this impact? Let’s take a step back and reimagine the old offices that were more about maintaining hierarchy with opaque walls between each work space. Birth of the industrial revolution has placed every work flow in a batch-processing manner. Machines or people are neatly placed in rows separated by walls, cabins and cubicles. With the era of sophistication these walls were replaced with glass which brought in more light to the rooms.
As we drew closer to the end of the industrial era and more into the age of bots, the paradigm shifted from cubicle to commitment. Work is no longer about “how” but “how soon”! When result remains the only measure to work, the speed at which the work is delivered gets completely redefined.
Well these are not just mouthful of theories but action-oriented formulas that are changing organizations. With the future of work being redefined, let’s see how and where it is being developed. And this is all happening in India, right in the business district of Mumbai!
Building a 23000 people startup
Alfian Sharifuddin, Managing Director , Head of Technology & Operations – DBS Bank India, reflects, “Being deeply rooted in the traditional banking system remained time-tested and it made the transition into a 23000 people startup, even more interesting! We had to scale up not only with strategies but also with visible cues including modern workspaces” That hits the target as excel sheets, pie-charts and rising graphs comes and it starts with what we see around us! The speed of work depends on how we treat urgency. Cutting across layers remains an understatement when you are building an aircraft, while it’s flying in the air
Work happens in the white spaces and it is no longer a cliché. Open work areas that promote collaboration. Hence, why mull on an idea endlessly when you can get it resolved at the speed of thought!
Activity-based-work station in DBS Bank India headquarters at Nariman Point not just encourages a free flow of communication amongst employees but also the decision-making authority.
The transition to the ’23000 people start-up’ began with the old version of office that was replaced with thought oriented spaces, which could be accessed by employees at any level. The silos were targeted to be broken to an extent where even the CXOs weren’t allowed to personalize their office only to ensure that this doesn’t build any boundaries. Often the aura of a room portrays the impact of the discussion that is taking place in it. The presence of a leader in his/her personalized office impacts anyone entering it Much as it may help the one who might be allocated the room, it can effectively act against the one walking into it.
The thoughtfulness of the design is highlighted when the noisy area graduates to silent zones for people to focus and work on projects that require zeroing down of attention. The noise meter, put on every work zone, interestingly resembles a traffic signal that can blink in color to show the decibel level. This takes the cake on managing a healthy noise level at work, which works for all!
The fun zone has been designed with Apple TV and arena to encourage relaxed moments and celebrate lighter team moments. This spirit of enjoyment flows into work with colorful pods and phone booths.
The fish theory comes alive when the concept of fun at work doesn’t just remain restricted to the HR initiatives but is included in every day moments through fun-filled, meaningful interactions in a relaxed environment.
Open and free work spaces allow for greater interactions with the freedom to operate from any corner as deemed fit for the departments to interact. Alfian points out, “The marketing team and digital banking team interact all day long, that’s how, they are placed in the same zone just as the ground floor hosts the cash transaction team and the operations team as the documents from the bank is passed directly from the retail branch in the same building and floor. The work space is designed for the future to accommodate bots and drones. The tables would be soon enabled with wireless charging station and meeting rooms manned by Alexa or any other AI for the enterprise.”
Future of work holds gig economy and geographically based talent to its core. Hence, a meeting room with two large screens allows multi-locational video-conferencing.
How about a work space that can be transformed into a large auditorium for town halls without making any changes? Just walk up those stairs and you have a stage, as shown in the picture attached below! Would such openness to connect, allow free flow of communication on a daily basis?
Meaning@Future of Work
Dr.Brent Rosso, Ph.D., Associate Professor of Management at Montana University, defined some of the elements ingrained behind the design philosophy of such workplaces, best aligned to the Future of Work:
- True calling: You needed a new disruptive and authentic one to accommodate your growth.
- Make a difference: Every day you are allowed to be a part of not just the idea generation and implementation but also a part that solves the problem of your customers and you see the change in progress!
- We are all in this together: An open work space that breeds belonging!
- Feel valuable: Self-efficacy is synonymous with what we deliver at work. Empowerment evolves from the choice and responsibility to excel. A conducive environment that inspires authenticity creates leaders for tomorrow
- Sacrifice to a greater cause: Imagine the CEO of your firm, who has worked all his life to get there, treats himself as an equal and not the stature he has achieved! Not only is the door to his office open but also his office space, which is available for others to access in his absence!
Now take a moment and look at this picture, imagine this is the work space for all that you are chosen to deliver, that builds not just your self-efficacies or your bank balance, but also the future of work that you are part of!
Yes, a job like that defines every moment with the meaning at work, a gorgeous sea view and pays you as well!
Live de vivre!
Yesterday a thought crossed my mind and I tweeted this !
The day they brand ‘therapy’ as ‘Black Belt in Six Sigma Mental Management’
We will see a whole new culture coming up ! #MentalHealth
— Nabomita Mazumdar (@nabomita_smiles) October 15, 2017
And today my mentor shares this on LinkedIn
Mental health should have been a course we must learn since Standard 1 ! Behaviours are based on how we deal with what happens to us. God knows when would any one stop considering ‘therapy’ as a luxury and not a life-skill that everyone needs to learn.
Years back I had enrolled for a course called ‘Positive Psychology’ by Talk Shop, delivered by Dr. Mathai Fenn.
Interestingly the course wasn’t Tal Ben Shahar’s version , but an entirely new option to understand the tools that can make our choices broader. Here’s what I learnt from the course. Go learn it for your self now 🙂
What I learnt from Positive Psychology Course
Imagine yourself, stepping inside your brain. Let it be like a large bright control room with a super computer, many monitors and speakers. There are cameras, mic and other receptors, that are constantly capturing information. Every single sound gets stored with a picture in your frame. There is a meaning which you may draw from each frame. The super computer stores this and encodes that meaning into a definite trigger. For instance when you think of Santa Claus, you may instantly think of Christmas, fun and happiness. You may even hear the jingling of bells or carols. You may not revisit this frame, yet this affects you sub consciously. You may notice that, when you are giving gifts or you happen to in a benevolent mood. You might even end up referring to yourself as Santa Claus! You may not say ‘Ho, Ho Ho’, yet you would be able to refer to that same happy feeling or that euphoric state.
We have repeatedly realized that we are the result of our convictions. We may create positive statements, use possibility thinking, yet fail to achieve the result the way we wanted it. What goes wrong is, we move too fast from one step of processing information to another. Chalking out major information into firm steps holds the key. Suppose you join a course for Leadership development. You may have set goals for yourself such as, being able to explain the vision to your fellow members and bring them along with you. We understand you have a huge pressure to perform. In addition to it, you keep running out of time. You may constantly want to know, how soon can you get back to your office and start working. This is where your development process would stagger. In spite of having clear goals, the inability to chalk out and navigate from one step to another, forces you to jump into the result. This is how in spite of the repeated time management training program that your team attended, there was no unambiguous conditioning of their behaviour. They continued to miss the deadlines.•
The brain’s programming screens, even the most minuscule syntax, identifying the correlation between the information and its trigger. This entails how even a minuscule change in this coding, if made, can create a multiplier’s effect. Recently, I attended a training session on Nuero Linguistic Programming – Strategies. This session was facilitated by Dr. Dorris Greenwood. It focused on identifying these strategies. A little background to Neuro Linguistic programming, it helps identifying the neurological processes that necessitate our response thereby behavioral patterns. This includes in detail the study of each reflex our brain transcends. A systematic application of strategies as discussed here can help in identifying those reflexes, hence fine tune them towards a desired outcome in the future. It was designed to identify a negative trigger. There were two situations, which were taken, one was about learning curve correction, and the second was enhancing the emotional intelligence. On a similar note, let’s itemize this, with situations, that you come across at your work.•
- Learning Curve: NLP strategies could be used to enhance the learning curve towards any concern. The issue that was brainstormed entailed, how to attune our responses to create a better learning curve and get the result we want. This interests me as each time I take up a new concept, it takes a long time to decipher them, correlate them and finally implement them. Mostly there are a series of trial and errors which I require before, I can get the concept right. I have been reading about thin slicing. This helps, you to identify each section of what you want to learn. Thereby, correlate them to what comes easily to you. Ultimately use this acquired intelligence to implement the new learning. In a competitive environment, the result often gets measured by comparative rankings and ratings. This robs the leeway to learn. Furthermore, it may completely circumvent, learning many new concepts in a shorter period of time. In the worst case scenario, the learning curve transforms into a loop of relearning and practicing endlessly.
- Emotional intelligence: This was identified as those points where we are just about to lose a winning game. For e.g.: You have allocated work for the next one month. A day into the new workflow and two of your employees go absconding. You discuss leave plans and a change in the workflow management, with your team members. Just as you have explained every limitation to them, they end up opposing you. They reject the workflow management as undo-able due to resource crunch with unavoidable reason for leaves. Your first reaction would reason it out. After a prolonged discussion, when you have shared logic to validate your point, you suddenly find your team members just shoving off your suggestions. You may not want it to run out of your hand, consequently, force it on them. This kills the entire process which you had envisioned in the first place. You end up being autocratic rather than a smart leader. Your work may get delivered, but you live in a constant fear of losing more employees due to such stringent circumstances.
Implementation of strategies
Cues are clubbed under different groups, including the visual, audio and kinesthetic. Kinesthetic includes the motor skills, which paces up the information processing. Each information stored as syntax coupled with the cues, creating positive and negative response. The loop is made by repeating this syntax. This results in a trigger. It is either positive or negative which saps the energy making you un-resourceful. The key to implement the strategy is to identify this negative trigger and replace it with a positive one. It proceeds with each visual, audio and kinesthetic concerning level for each cue. This means even the smallest information that you have probably ignored has been coded by your brain in such a way, that it attenuates a bull-whip effect on your learning cycle. The steps to implement the strategies include the following:
- Test – Set your strategies into a script and test them.
- Operate – In case the strategies set doesn’t show the result, creating a new metaphor and anchoring them to the script is essential. This includes re framing to an extent.
- Test – Rehearsing the new script to find the perfect fit.
- Exit – The goal to the process needs to be seen clearly. Dissociating at the point where the goal is achieved is essential to mark an end to the process.
Winning script for learning curve
- Suppose you are learning something very difficult. What is the first thing that happens to you?
- Most of the time it is nervousness and thoughts of when did you do something like this.
- Now take a minute and try to hear or see when you are nervous.
- Let’s take a case, where you don’t see or hear anything, you just get the feeling.
- Just take another minute and step into a situation where you are about to learn something challenging.
- Let yourself feel nervous. Just concentrate on what you see or hear.
- You might hear a noise may be a constant noise and see objects such as stars.
- Listen deeply, to what the noise is all about. Does the noise scare you?
- Listen intently, how does it sound? Let’s assume it’s a constant beep.
- Change that beep sound with chirping of birds or music- it could even be your favorite song
- Listen to it for a while. If you need a positive statement, include it.
- Just as you see the stars replace it with flowers- daisy and lilies
- What is your favorite flower? If its rose, choose to replace the stars with roses
- Now take a minute and move ahead, through each step to the end of the learning cycle. See yourself going through every chapter with confidence and added intelligence. Finally see yourself at the end of the course, with the desired outcome. It can be the merit grades you wanted or even an implementation of what you have learnt.
- Picture yourself there, with the knowledge and wisdom you set for yourself.
- See that you have gained and learnt all you could and are rightly capable of implementing it.
- Look at the values that you are generating from what you have learnt take a minute and let this feeling completely seep into you, revisit this feeling, each time you decide to learn something. Now choose anything, in the recent future that you will have to learn.
- Repeat the process all over again.
Winning script for higher emotional intelligence
Similarly, use this script with a variation to increase your emotional intelligence. Step into a situation where your best intentions are being drawn out of proportion. Suppose you have just distributed appraisal letters. You distributed the best raise judiciously among the value creator and productive team members. However, just as they see their new salaries, they are indifferent. Their expectation was way more than what has been offered to them. They come to you and share their dissent.
- Now take a breath and pause for a while. Picture yourself as Santa Claus or any other visual where you are happy with your employees. It can be the last team party you had or the sudden pizza party you declared. Visualize this. Add your favorite music and see yourself smiling. If you need a positive statement , include it.
- Now return to your present state, where you have your employees speaking angrily. Look at them and see them as the human beings you have always valued. When you do this, observe what you say. The chances are that, you would remain calm and finally share the reason. They may or may not buy what you say, yet they would calm down as they listen to you.
- Remember you cannot change other’s behavior. You can fine-tune yours. They may have situations forcing them to take up a role with a higher pay or move into their preferred location. Even if, the reasons are beyond your control, you will establish yourself as a leader of repute in their minds. If they see it more often, they would realize the benefits of working with a leader as smart as you
- Try this now, in your mind. Imagine a future challenge and see yourself responding intelligently to it. Repeat the process until, every feeling of letting situations run out of your hands vanish. This practice, e.g. mindfulness would build your natural capabilities to respond in those situations.
Let us know, did it work for you? We are waiting, we have a mind to hear your experience!